Frequently Asked Questions
Are You Insured?
Yes we have public liability insurance, up to $21M. We have accident and damage insurance. Our employees are covered by Workers Compensation.
How long has your business been established?
Central Tree & Stump Removal has been in business for over 25 years.
Can you supply referrals?
Yes we have many satisfied private and commercial customers who will be happy to vouch for our good name and high quality of service.
Tree Removal / Pruning FAQ’s
Do I need council permission to remove a tree?
Whether or not planning approval is required before removing a tree, depends on the species of tree and whether or not it is a “significant’ tree.
We will be able to provide all of this information as part of your free quotation.
Do I need Council approval to prune a tree?
This will depend on the type of tree, how much you want to prune and the condition of the tree.
What is a significant tree?
A significant tree is a “regulated tree” with a trunk circumference of 3.00 metres or more, measured at a height of 1.00 metre above natural ground level.
For trees with more than one trunk, a combined circumference of 3 metres and average circumference of 625mm.
For more info on significant trees click here.
Can I prune a neighbours’ tree that is hanging over my property?
Yes you can, but the same laws apply in relation to significant trees and pruning.
How do I apply for a permit?
There is typically an application form which needs to be filled out and an application fee usual applies with most councils. These forms can be downloaded from the various council sites.
Are you able to help with the application process?
Yes we are able to assist you with completing and submitting the application form. You are responsible for paying any prevailing application fee’s.
What happens if Council does not approve tree removal?
If your council does not issue consent for the work you have the option to appeal the decision.
In most cases they will issue consent for tree pruning if they have declined a tree removal application.
Will the person coming to do the quote be experienced?
All of our staff are experienced and knowledgable and able to supply good advice and an accurate quote.
Will you take away all the debris?
Yes – as part of the schedule of work, we take away all unwanted waste, including trunk, branches, sawdust, leaves roots and mulch.
Can I keep some the mulch?
Yes – you can keep any wood chippings and mulch you would like for use on your garden at no extra cost.
Will you clean up at the end of the work?
We always leave your property as clean or cleaner than when we arrived. Our existing clients are always delighted at the state we leave their property. Check out the testimonials on the website.
How do you protect my property and gardens?
All of work it is done in a controlled manner where we use ropes and pulleys to lower the cut pieces to the ground. This allows us to work around any obstacles.
How do you remove entire trees or large trees?
When removing trees there are many things to take into account. The most important being factors are the safety of staff and your property. In addition to the traditional method of using ropes and pulleys we use cranes and cherry pickers. Our consultant will work out the best solution for your site and discuss this with you.
How many people will be doing the work?
We will assign a number of staff to each job, depending on the size of the tree to be removed and the complexity of the job.
Do I need to be there when the work is being carried out?
No you don’t need to be present.
How do you remove the stumps?
We use stump grinders of various sizes that grind the stumps and roots into shavings. The size of the grinder will depend on the size of the stump, access and the depth required to remove all roots.We typically grind to a depth of 150mm-200mm below ground level but are able to go deeper if required.
What access do you need for a stump grinder?
Our smaller machines fit through a standard width gate. We can traverse standard steps and use ramps to get onto raised beds and other areas not accessible via stairs.
Will I be able to lay turf or landscape the area after the stump has been removed?
Yes. You will, however need to prepare the area in a suitable fashion.
Up to what size stump can you grind?
There is no restriction on size of the stump we are able to remove. We have removed stumps that are larger than the size of a car. Our larger machines are able to grind any size stump with ease.
What about pipes and cables below the ground?
If there are likely to be any services located around or below a tree stump the area will need to be surveyed prior to stump grinding being carried out.
What happens if you damage services in the ground such as phone, water or gas?
This will depend on the circumstances, whether or not a survey was carried out and how accurate the survey was.
Can the stump grindings be used in the garden?
You can use the sawdust from stump grinding as mulch.